TKS respects your privacy. Across our business, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We safeguard and protect against unauthorized access, use and disclosure of your information by using appropriate measures and processes to maintain security. We do not sell your personal information. We only share your personal data outside TKS with your consent, as required by law or to protect TKS, its customers, or the public, or with companies that help TKS fulfill its obligations with you, and then only with partners who share TKS's commitment to protecting your privacy and data. At any time you may contact TKS with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.

Below are the guidelines we use for protecting the information you provide us during a visit to our internet sites.

TKS only asks for specific types of personal information

In a few areas on our Web site, we ask you to provide information that will enable us to enhance your site visit, to assist you with purchase or to follow up with you after your visit. It is completely optional for you to participate.

For example, we request information from you when you:

1.       Request a quote 2.       Place an order 3.       Participate in a promotional offer 4.       Request e-mail notification of your order status  5.       Subscribe to a newsletter or a mailing list

Information we may request includes your name, e-mail address, phone number, address, credit card details, customer preference, experience, demographic and interest information, customer number, as well as other similar personal information. Should you choose to apply for credit through our financial service providers, we may also ask for your income, bank account numbers and other information needed to verify identity, financial status and to process your credit request. If we ever ask for significantly different information we will inform you.

TKS will destroy or permanently de-identify personal information in accordance with our record retention policy when it is no longer needed for authorised purposes.

TKS only uses your personal information for specific purposes

The information you provide will be kept confidential and used to support your customer relationship with TKS. Among other things, we want to help you quickly find information on our websites and alert you if agreed by you to special offers, updated information and other new products and services from TKS. Agents or contractors of TKS who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for TKS.

In addition, TKS may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation, and other legal action or if TKS reasonably believes it is necessary to do so to protect TKS, its customers, or the public.

You can opt-out of TKS's advertising and marketing list at any time

Periodically, we may send you information about our various products and services, or other products and services we feel may be of interest to you. Only TKS will send you these direct mailings. If you do not want to be included on TKS's advertising and marketing list, simply tell us when you give us your personal information. Or, at any time you can easily opt-out of.

TKS will not disclose your personal information to any outside organization for its use in marketing without your consent

Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of TKS for the purpose of performing services for TKS.

Internet Commerce

Our online store is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. TKS is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact a sales representative over the telephone. It has always been a TKS practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.

Third-Party Sites

Please be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to our sites are not covered by this privacy statement.

You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you're online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, TKS cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Other Web sites

TKS's Web sites contain links to other Web sites that are not operated by TKS. TKS is not responsible for the privacy practices of the Web sites that it does not operate.

Contact TKS

TKS is the sole operator of the TKS Web sites. If you would like to contact us for any reason regarding our privacy practices, please write to us at the following address:

The Kiteboarding Shop Limited

63a Brookfield Tce

Tauranga, 3110

New Zealand